fixplay Privacy Policy

This page describes what we collect when you use fixplay and how we keep that data protected. We at fixplay take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or place a bet on Liga 1 or Piala AFF, we collect certain information about you. We use that information to run our platform, verify your identity, process your payments, and comply with applicable law.

Most fixplay users access our platform through their phones—Android or iOS Safari. This means your data travels through mobile networks and wireless connections before reaching our secure servers. We encrypt all data in transit and at rest to protect it from unauthorized access. This policy explains exactly what data we collect, who has access to it, and what rights you have.

If you have questions about how we handle your data or if you want to access, correct, or delete your information, our support team is available to help.

What data we collect at fixplay

We collect different types of data depending on how you use fixplay. When you create an account, we ask for your name, email address, phone number, and a password. These are essential to set up your account and let us contact you about your activity.

For higher withdrawal limits and to verify your identity (KYC), we ask for your ID number and a selfie. We use facial recognition technology to match your photo to your ID and confirm that the account belongs to you. This data is encrypted and stored separately from your account credentials.

We also collect behavioral data: your login times, the games you play, your betting history, your IP address, your device type, and your browser information. This helps us understand how fixplay is used, detect fraud, and improve our platform. We log every deposit, withdrawal, and transaction for security and compliance purposes.

How we use your data on fixplay

We use your data to operate fixplay, verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations. When you login to fixplay from a new device, we may ask you to verify your identity—this protects your account from unauthorized access.

We analyze your fixplay account history to understand game preferences and improve our platform. We may send you emails about new games, promotions, or account activity—you can adjust these preferences in your fixplay settings. We use your IP address and device information to detect suspicious activity and prevent fraudulent transactions.

We share your data with payment processors—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking—to confirm transactions. We never share your data with third-party marketers or advertisers. We only share data with law enforcement if required by court order or applicable law.

Where we store your fixplay data

Our fixplay servers may be located outside your jurisdiction. Data we collect from users accessing fixplay from Indonesia may be stored in data centers outside Indonesia. This is standard practice for online platforms and allows us to operate efficiently. However, all data is encrypted, so the physical location of our servers does not affect the security of your information.

We retain your fixplay account data for as long as your account is active. After you close your account, we retain transaction records for five years for compliance and dispute resolution purposes. Your facial recognition data is retained only as long as needed for KYC verification and may be deleted upon request after account closure.

We at fixplay encrypt your data by default and share it only with trusted payment processors and authorities required by law.

Cookies and tracking on fixplay

We use cookies on fixplay to remember your login status, store your preferences, and track your activity across our platform. Cookies are small files stored on your device that allow us to recognize you when you return to fixplay. You can disable cookies in your device settings, but this may limit fixplay functionality.

We also use analytics tools to understand how users interact with fixplay. These tools collect anonymous data—page visits, button clicks, time spent on pages—but never your personal identifying information. This helps us optimize fixplay's design and performance.

Your rights and our fixplay privacy commitments

We at fixplay are committed to protecting your privacy and giving you control over your data. You have the right to access your personal information by logging into your fixplay account and reviewing your profile. You can update your name, email, or phone number anytime through account settings.

You have the right to request a copy of all data we hold about you. Contact our support team with a data access request, and we provide a detailed report within ten business days. You can also request that we correct inaccurate information or delete data if it is no longer needed.

If you want to delete your fixplay account completely, contact our support team. We delete your personal information within thirty days, except for transaction records which we retain for five years as required by law. After account deletion, you cannot recover your fixplay history or any remaining balance.

Data security on fixplay

We encrypt all data transmitted between your device and our fixplay servers using industry-standard encryption (TLS). Your password is hashed and never stored in plain text. Your payment information is tokenized, meaning we store only a secure reference, not the actual card or bank account number.

Our fixplay infrastructure includes firewalls, intrusion detection, and regular security audits. We monitor for suspicious activity continuously and investigate any potential breaches. If we discover a security incident that affects your fixplay account, we notify you immediately and provide guidance on protecting your account.

Third-party services and fixplay

Our fixplay platform uses third-party services: payment processors, hosting providers, and analytics tools. These services may access your data to provide their service, but they are contractually bound to keep it confidential. We do not control these services' privacy practices, so review their privacy policies if you want to understand their data handling.

We may change payment processors or hosting providers in the future. If we do, we notify all fixplay users and ensure the transition maintains the same level of data protection.

Children and fixplay

We do not knowingly collect data from children under the legal age of majority in their jurisdiction. If we discover that a fixplay account belongs to a minor, we suspend the account and return any remaining balance to the original payment method. Parents or guardians who believe their child has created a fixplay account should contact our support team immediately.

Changes to this fixplay privacy policy

We may update this privacy policy periodically. When we do, we notify all active fixplay users by email. The updated policy takes effect seven days after notification. Your continued use of fixplay after the notification date means you accept the updated policy.

Contact us about fixplay privacy

If you have questions about our privacy practices, want to request your data, or have concerns about how we handle your information, contact our support team through the fixplay app or website. We respond to privacy inquiries within ten business days. Our English-language support team is available to assist with all data requests and privacy concerns.