fixplay Legal Notice

We at fixplay operate an online gaming and sportsbook platform available only in jurisdictions where such services are lawful. This notice sets out our legal framework, jurisdiction policy, and the responsibilities we and our users share when you access fixplay.

Our platform offers football betting on Liga 1, Piala AFF, Champions League, and Premier League, along with live-dealer games, slot entertainment, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer through mobile banking, local payment, online payment, and e-wallet. Most users access fixplay through Android or iOS, and we handle account verification, deposits, and withdrawals with encrypted data protection and standard compliance procedures.

This page explains where fixplay operates, who can use our platform, and what happens if you access fixplay from a jurisdiction where our services are prohibited.

Our fixplay service area and jurisdiction policy

We do not offer our services in jurisdictions where online wagering is prohibited by law. We operate fixplay only where local law permits gaming and sportsbook activities. We do not market fixplay to users in prohibited jurisdictions, nor do we knowingly accept players from regions where our services are illegal.

Our fixplay platform operates across cities including Jakarta, Surabaya, Bandung, and Medan, but only in locations where such services comply with applicable local law. The legality of online gaming varies by jurisdiction, region, and locality. We are not responsible for determining the legal status of our services in every location—users must verify this themselves before accessing fixplay.

If we become aware that a fixplay user is accessing our platform from a prohibited jurisdiction, we reserve the right to restrict or terminate that account. We may return any remaining balance to the user's original payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer) as a refund. This action is taken to ensure our compliance with applicable law and to protect our platform.

Account eligibility and age requirements on fixplay

To open a fixplay account and use our services, you must be of legal age to enter into a binding agreement and to participate in gaming activities under the laws of your jurisdiction. We do not specify a fixed age threshold because eligibility is determined by local law, which varies by region.

When you create a fixplay account, you represent and warrant that you meet all eligibility requirements under applicable law in your jurisdiction. During account opening, we collect your name, email, and phone number. For higher deposit and withdrawal limits, we require Know Your Customer (KYC) verification—your ID number and a facial recognition selfie—to confirm your age and identity.

If we discover that a fixplay account belongs to a user who does not meet eligibility requirements, we suspend the account and return any funds to the original payment method. We do not knowingly permit accounts for minors or users who are prohibited by law from participating in gaming.

User responsibility for local law compliance

Users are solely responsible for verifying that their access to and use of fixplay comply with the laws and regulations of their own jurisdiction. We cannot provide legal advice, and we do not represent or warrant that fixplay is legal in any particular jurisdiction.

Before accessing fixplay, you should review the gaming laws of your locality. Online gaming regulations differ significantly by country, state, region, and city. Some jurisdictions permit gaming; others restrict or prohibit it entirely. If you are unsure about the legal status of fixplay in your location, consult with a legal advisor.

By accessing and using fixplay, you acknowledge that you have verified the legality of our services in your jurisdiction and accept full responsibility for any legal consequences that may arise from non-compliance with local law. We assume no liability for users who access fixplay in violation of their jurisdiction's law.

fixplay data handling and privacy

When you use fixplay, we collect personal data including your name, email, phone number, ID number for KYC verification, facial recognition biometrics, payment information, and transaction history. We encrypt all data in transit and at rest. Your payment details are tokenized—we never store full card or bank account numbers.

We use your data to operate fixplay, verify your identity, process deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, detect fraud, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We share data only with payment processors and law enforcement as required by law.

For full details on our data practices, refer to our privacy policyYou have the right to access, correct, or request deletion of your personal data by contacting our support team.

We at fixplay operate with transparency about jurisdiction restrictions and user responsibility for legal compliance.

Legal disclaimers and limitation of liability

We provide fixplay "as is" without warranties of any kind. We do not warrant that fixplay will be uninterrupted, error-free, or free from harmful code. We are not liable for losses resulting from service outages, internet disruptions, device malfunctions, payment processor failures, or events beyond our reasonable control.

Our liability is limited to your account balance on fixplay. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. If you have a dispute with fixplay, our first step is always to resolve it through our internal complaint process. We investigate complaints thoroughly and respond within ten business days.

Account termination and suspension policy on fixplay

We reserve the right to suspend or terminate your fixplay account if we believe you have violated our terms of use or applicable law. Violations include providing false information during account opening or KYC verification, attempting to manipulate game outcomes, using multiple accounts to claim bonuses repeatedly, or accessing fixplay from a prohibited jurisdiction.

If we suspend your account, we notify you by email and explain the reason. If the suspension is permanent, we return your remaining balance to your original payment method. You can appeal the decision by contacting our support team, and we review appeals within ten business days.

Contact fixplay for legal or compliance inquiries

If you have legal, compliance, or jurisdiction questions about fixplay, contact our support team. You can reach us through the support channel within your fixplay account or via email. We respond to legal inquiries within ten business days. We maintain English-language support to assist with all compliance and legal requests.

For formal complaints or requests for information about our compliance practices, send a written request to our support team. We provide detailed responses and explanations for our decisions. Users may also pursue remedies available under applicable law in their jurisdiction if they believe fixplay has treated them unfairly.

Changes to this fixplay legal notice

We may update this legal notice periodically as our operations evolve or as applicable law changes. When we do, we notify all active fixplay users by email. Changes take effect seven days after notification. Your continued use of fixplay after the notification date means you accept the updated notice.